Privacy Policy

Minimalist design of three white, elongated leaf shapes arranged with pointed tips facing outward on a transparent background.

Three stylized beige leaf shapes arranged in a radial pattern on a black background.

Privacy Policy

Still Waters Psychiatry – Privacy Policy

Effective Date: [31.03.26]

At Still Waters, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your information when you use our telehealth services and website.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Name, date of birth, address, phone number, and email
Insurance information (if applicable)
Emergency contact details

1.2 Health Information (Protected Health Information – PHI)

Medical and psychiatric history
Medications and treatment plans
Session notes and clinical documentation

1.3 Technical Information

IP address, browser type, and device information
Telehealth platform usage data

2. How We Use Your Information

Your information is used to:

Provide psychiatric evaluation, treatment, and follow-up care
Communicate with you regarding appointments and care
Process billing and insurance claims
Improve the quality and delivery of our services
Comply with legal and regulatory requirements

3. HIPAA Compliance

Still Waters complies with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is securely stored and only shared when necessary for treatment, payment, or healthcare operations.

4. Telehealth Services

Telehealth services are provided through secure, HIPAA-compliant platforms. While we take every precaution to protect your information, there are inherent risks associated with electronic communication.

5. Information Sharing

We do not sell or rent your personal information.

Your information may be shared:

With your consent
With other healthcare providers involved in your care
With insurance companies for billing purposes
When required by law (e.g., risk of harm, abuse reporting, court orders)

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

Secure electronic health record (EHR) systems
Encrypted communication platforms
Access controls and authentication measures

7. Your Rights

You have the right to:

Access your medical records
Request corrections to your information
Request restrictions on certain disclosures
Receive a copy of this Privacy Policy

8. Website Use

Information submitted through contact forms or appointment requests is used only to respond to your inquiry and initiate care. Avoid sharing sensitive medical information through unsecured forms.